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3 Posts
I was told by LEX when I leased my E Pace that all new 2019 models would come with Apple CarPlay, so decided against paying for SatNav as I like the Google Maps
layout and usability. I took receipt of the car 2 weeks ago to find no Apple CarPlay and when I spoke to both Lex and Jaguar I was told I needed to pay £200 for a software update. I decided to pay £200 and subsequently booked my car into the local dealership. Today the car was booked into the dealership, they had it all day and got a call to say the upgrade was successful and it was ready to be picked up. When I paid for the car I thought I'd just check the CarPlay before leaving the car park and was surprised to see the CarPlay functionality was missing. I went back into the dealership and after lots of messing around, I was told that CarPlay wasn't able to be added to my car, issued a refund and told that they would raise a technical case with Jaguar. Tonight I'm feeling extremely let down by Jaguar and not knowing what my options are, let alone wasting a days holiday today! I've seen lots of similar posts regarding this topic across the web, which must be causing Jaguar significant brand damage. Surely it can't be this difficult.
layout and usability. I took receipt of the car 2 weeks ago to find no Apple CarPlay and when I spoke to both Lex and Jaguar I was told I needed to pay £200 for a software update. I decided to pay £200 and subsequently booked my car into the local dealership. Today the car was booked into the dealership, they had it all day and got a call to say the upgrade was successful and it was ready to be picked up. When I paid for the car I thought I'd just check the CarPlay before leaving the car park and was surprised to see the CarPlay functionality was missing. I went back into the dealership and after lots of messing around, I was told that CarPlay wasn't able to be added to my car, issued a refund and told that they would raise a technical case with Jaguar. Tonight I'm feeling extremely let down by Jaguar and not knowing what my options are, let alone wasting a days holiday today! I've seen lots of similar posts regarding this topic across the web, which must be causing Jaguar significant brand damage. Surely it can't be this difficult.
