[KVet79]

Hi All!

I think I may have just ordered an E-Pace. I say "I think" as it was done by email and my dealership is absolutely pathetic in answering emails! I have an order form, which I signed, and gives me an estimated handover date of 8th June. I've returned that, plus my part-ex form and have not heard anything since.

Is anyone else experiencing terrible customer service? I can't tell if it is just my dealership or pretty standard. I've emailed twice to enquire as to whether my order is progressing and...... nothing!

 

[Snowy]

Thankfully not KVet79. Which dealership are you having the problems with?

 

[KVet79]

Thanks for the reply, Snowy. I'm with Southend. As it happens, I had a call today to say my sales rep has left the company so I have someone new dealing with me. He already sounds more on the ball!

Apparently my order has been placed and MIGHT be delivered mid-May.