[Jof2711]

Hi all - thanks for reading my topic!

I am the proud owner of a 2018 Santorini Black E Pace, the first brand new car I've ever had. I'm delighted with it!
Unfortunately in a stupid incident (trying to usher a wasp that flew into my face out of the window) I veered left and badly damaged my 19" Satin Grey alloy wheels on a rocky kerb…
I'm so frustrated as I try to keep things in the best condition they can be and this being my first brand new car has really got to me!!

My problem is as follows:

I bought the car through CarWow and because of this they offered me 1 years dent, scratch and alloy cover if I wrote them a review online. All was going swimmingly with the claim until the guy who came to repair the alloy said it was beyond him because the wheel needs to be removed and he doesn't do that sort of service.

I went back to the insurers who to their credit said they'd do one of two things:

1. Get the wheel repaired by their recognised repairers BUT I would need to send the wheel to them (free of charge) for them to carry out the repair and I could be without it for 10 days…..
2. I can get it done by a repairer of my choice locally but they can only cover up to £86 which is the cost to them to get it done by their repairer.

Initially I was really pleased that they would offer solution 1…. However I then realised I have no spare wheel…..!

So I have a few questions if anybody is kind enough to help out -

- Would a 19" spare alloy from a J/LR 'SUV' (I'm thinking new discovery/Evoke/F pace) do the trick? Could get one of those to see me out the 10 days so that I'm still mobile
- Should I get it repaired locally and accept the £86 and pay the difference? I'm nervous it could be significantly more…

Really appreciate any suggestions/guidance you can come up with! Will try attach a pic but this is my first topic on here.

Thanks
Jon

 

[WaywardFaun]

To my mind they are taking the [email protected]@s. Either you are insured and they fix the problem or you are not insured. To say that they will only pay the first £86 is a joke. I would expect to be able to take this to a Jaguar dealer, get it fixed properly, and only pay whatever the initially agreed excess is. To suggest that you are without a wheel for 10 or so days is likewise a joke. Can they supply a suitable wheel to cover the period? How good is the repair likely to be anyway. If they are into such half measures I have to wonder what they will do.

In your shoes I would either insist they fix it without leaving you off the road, or buy a new wheel and get as much money from them to part fund the expense.

 

[Jof2711]

Hi Waywardfaun,

Thanks for your reply - I'm being a little careful because technically I've not paid anything for the insurance as it was free for leaving the review on Carwow but I really appreciate what you're saying - you're either insured or your not!!! My local garage (not JLR) have said they can send it off to a company they use and it'll likely cost £120 so perhaps that's what I go back to the insurers with and ask for them to cover that. Add the fact that I've already paid £50 excess, going down that route would cost me enough to be bothered about!

Thanks again for your response
Jon

 

[D-Pace]

You can get it done locally for less than Jag are quoting.
When I had my F-pace it had 20" diamond cut alloys that my insurance policy didn't cover. ALA refunded 100% of my premium and I found a company (Posh Wash) in Brentford and central London that did the wheel for £90.
I know of another specialist in Gillingham that does it but can't remember their name. I'm sure there are plenty of specialists nationwide.