[PhilS]

Hello everyone,

I was due to collect my car last week. My local branch of Parks Jaguar, Ayr, called to say there was a fault / problem with the reversing lights ie not working. Seems only to be with the manual version. I am struggling to get a full explanation, sounds like closing ranks. Jaguar has pushed the resolution date out to the 23rd. March.

Has anyone else suffered in this way?

Thanks

PhilS

 

[tonys]

Hiya Phil, I was due to pick up my car yesterday but got a call on Saturday saying exactly the same problem. They have not got back to me yet with a new pick up date. Bit annoying

 

[PhilS]

Hi,

Thanks for the feedback Tony, thought I was the only one.

Jaguar are not saying what the problem is, wither software or mechanical. I have been given a resolution date of 23rd March.

Fingers Crossed.

 

[tonys]

Morning Phil

Another day gone by and not heard a word from Jaguar. Its now causing me problems due to me being a two car family and one car taken back to be replaced by the E Pace...... but no E Pace

 

[PhilS]

Hi Tony,

I have my fingers crossed for the 23rd. March. If my epace is released then all others should be good to go ?

 

[Peter H]

I have just heard that my E Pace will not be delivered on Monday,as promised,due to this problem. I was also told that they expect a software fix by 23rd March.

How this was not detected over the hundreds of thousands of miles of testing baffles me.

 

[PhilS]

Hi,

A bit more info.

When the car is put into reverse, the lights do come on, BUT when the car moves they go out. mmmmmmmm interesting.

 

[Buspassjock]

Had delivery date for next Wednesday (22st March) confirmed via lease company but told Jaguar are not releasing manual model due to reverse lights problem. Lease company say 20 of their customers affected. I will now have to manage without a car as have arranged to hand back my present model same day (different lease companies). Seems a bit late in the day to have discovered fault.

 

[PhilS]

Hi Everyone,

Jaguar has the solution. Now being rolled our. 5 min download. Problem sorted.

Looking forward to collecting my Silicon Silver E-Pace............Oh joy.

 

[Peter H]

It appears that the software fix has been released as I have now been offered delivery of mine for 23rd March...let's hope that there are no further delays.

 

[Dixy]

Is it really a 5 min fix? Heard today that's mines been recalled due to the issue, which has caused delay of delivery.

 

[PhilS]

Hi Dixy,

I would imagine you could wait for the fix to be applied.

I received a call from Jaguar yesterday to say, that they had the fix for the problem, and my dealer would be in touch to discuss. Approx 2 hours later, I got that call approx 14:00 to say my car was fixed and the was the result of a software update, which they applied. Job done. Due to work commitments, I collect next Tuesday.

Cheers
PhilS

 

[tonys]

Git the call, picking mine up on Monday 19th, not before time

 

[Dixy]

Hoping to get mine early next week but we will see, been delay by a week so far and got message about reversing light on Friday