Hi
I was hoping someone could give some advice.
My wife received a Brand new diesel E pace in May which she took on personal lease for 4 years. She had the car for 2 weeks before the amber engine warning light came on and the car went into limp mode. The mechanic from jaguar assist came out to look at it, took it for a drive, plugged in a code reader and thought it might be a problem with the turbo but wasn't sure.
The car was booked into our nearest Jaguar dealer 30 miles away and we were told we had to get the car there, even with the warning light and it being in limp mode, which I thought was pretty poor for a brand new car from Jaguar. I just recently bought a six year old focus from Arnold clark which came with a 3 month warranty and there was an issue with the tyres, someone from the dealer I bought it from 60 miles away came up dropped off a courtesy car and took it back to get fixed.
Anyway it turned out it was the DPF system, the filter was allegedly full. The car manual says that there should be a DPF warning light to tell you to give the car a good blast but she didn't get any lights other than the engine warning light. Someone from the Jaguar dealer said she wasn't doing enough miles, there was 1200 miles on the clock when it happened and it was two weeks old, that's about 85 miles a day albeit there were 400 miles on the clock as it was driven up from the factory in England to us in Aberdeenshire.
Exactly the same thing has happened twice since, the second time it lasted 2 weeks before the engine warning light came on and the third time was a week. The car has spent more time in the garage than my wife has had it yet she still has to pay 300 pounds every month for it.
When it was in the Garage the third time a nice lady from Jaguar told us that the mechanics had came to the conclusion that it is my wife's driving that is causing the DPF issues and that it will no longer be repaired under the warranty and they want the courtesy car my wife has back or they will start charging her for it. After a conversation with me and this woman they decided out of the kindness of their hearts to fix it again this time as a gesture of goodwill. Funny how after it happened the first time and accusing her of not doing enough miles (I presume the trip average speed was too high to accuse her of driving too slowly) she was offered the first service from Jaguar for free.
My wife drives a minimum of 10k miles a year but I had to get her last lease car mileage up to 12k because she went over the 10k limit with her first lease car. Daily at a minimum she commutes 8 miles to her work and 8 miles back on country (60mph speed limit) roads and every other day she does the same distance again taking kids to activities, my wife is definitely not a slow driver and drives faster than me but she cannot keep at a constantly fast speed on these roads and according to the manual it needs to be driven at 37mph for 10minutes in order for the DPF system to work or 30mph for a longer period of time. I think she definitely drives within these parameters but where are any of the DPF indication lights, we haven't even seen the red DPF full light never mind the amber warning light. I work with car mechanics in my job and they do not agree with anything we are being told from the Jaguar dealer. Her last 2 cars were brand new lease Diesels with DPF systems, we never even knew they had DPF's because there was never any issues with them and she was doing the same commute. The second and third time it happened, Jaguar assist mechanics came out to look at the car and we explained the issues to them and they told us there was definitely a fault with the DPF system, as a brand new filter should not fill up in one week never mind.
My wife obviously wants to reject the car and now hates it and the way she has been treated by Jaguar. She has a very demanding stressful job that she requires reliable transport but she could be stuck with this for 4 years having to pay 1k plus to get the DPF filter replaced every few weeks.
I have been in touch with consumer rights about this and there latest response was that we need to prove that there is a fault with the car regardless of the car not being fit for purpose whether it is my wife's driving or not.
She is still waiting to hear back from the lease finance company but I am sure they will say something similar.
So worst case scenario my wife will be stuck with a car for 4 years that is not fit for purpose, so option 1 - Get another car and let the E pace sit on the drive as she pays 300 pounds a month for it as we cannot afford to pay for the DPF to be fixed every few weeks. Option 2 - drive the car constantly in 3/4th gear in order to keep the DPF happy or option 3 - which is apparently illegal.
I have real sympathy for my wife, for something my wife has been looking forward to for so long to turn into such a nightmare and is honestly beginning to affect her health. I see no alternative but to seek legal advice and possibly approach the media.
If anyone has got any constructive advice my wife and I would be very grateful.
I was hoping someone could give some advice.
My wife received a Brand new diesel E pace in May which she took on personal lease for 4 years. She had the car for 2 weeks before the amber engine warning light came on and the car went into limp mode. The mechanic from jaguar assist came out to look at it, took it for a drive, plugged in a code reader and thought it might be a problem with the turbo but wasn't sure.
The car was booked into our nearest Jaguar dealer 30 miles away and we were told we had to get the car there, even with the warning light and it being in limp mode, which I thought was pretty poor for a brand new car from Jaguar. I just recently bought a six year old focus from Arnold clark which came with a 3 month warranty and there was an issue with the tyres, someone from the dealer I bought it from 60 miles away came up dropped off a courtesy car and took it back to get fixed.
Anyway it turned out it was the DPF system, the filter was allegedly full. The car manual says that there should be a DPF warning light to tell you to give the car a good blast but she didn't get any lights other than the engine warning light. Someone from the Jaguar dealer said she wasn't doing enough miles, there was 1200 miles on the clock when it happened and it was two weeks old, that's about 85 miles a day albeit there were 400 miles on the clock as it was driven up from the factory in England to us in Aberdeenshire.
Exactly the same thing has happened twice since, the second time it lasted 2 weeks before the engine warning light came on and the third time was a week. The car has spent more time in the garage than my wife has had it yet she still has to pay 300 pounds every month for it.
When it was in the Garage the third time a nice lady from Jaguar told us that the mechanics had came to the conclusion that it is my wife's driving that is causing the DPF issues and that it will no longer be repaired under the warranty and they want the courtesy car my wife has back or they will start charging her for it. After a conversation with me and this woman they decided out of the kindness of their hearts to fix it again this time as a gesture of goodwill. Funny how after it happened the first time and accusing her of not doing enough miles (I presume the trip average speed was too high to accuse her of driving too slowly) she was offered the first service from Jaguar for free.
My wife drives a minimum of 10k miles a year but I had to get her last lease car mileage up to 12k because she went over the 10k limit with her first lease car. Daily at a minimum she commutes 8 miles to her work and 8 miles back on country (60mph speed limit) roads and every other day she does the same distance again taking kids to activities, my wife is definitely not a slow driver and drives faster than me but she cannot keep at a constantly fast speed on these roads and according to the manual it needs to be driven at 37mph for 10minutes in order for the DPF system to work or 30mph for a longer period of time. I think she definitely drives within these parameters but where are any of the DPF indication lights, we haven't even seen the red DPF full light never mind the amber warning light. I work with car mechanics in my job and they do not agree with anything we are being told from the Jaguar dealer. Her last 2 cars were brand new lease Diesels with DPF systems, we never even knew they had DPF's because there was never any issues with them and she was doing the same commute. The second and third time it happened, Jaguar assist mechanics came out to look at the car and we explained the issues to them and they told us there was definitely a fault with the DPF system, as a brand new filter should not fill up in one week never mind.
My wife obviously wants to reject the car and now hates it and the way she has been treated by Jaguar. She has a very demanding stressful job that she requires reliable transport but she could be stuck with this for 4 years having to pay 1k plus to get the DPF filter replaced every few weeks.
I have been in touch with consumer rights about this and there latest response was that we need to prove that there is a fault with the car regardless of the car not being fit for purpose whether it is my wife's driving or not.
She is still waiting to hear back from the lease finance company but I am sure they will say something similar.
So worst case scenario my wife will be stuck with a car for 4 years that is not fit for purpose, so option 1 - Get another car and let the E pace sit on the drive as she pays 300 pounds a month for it as we cannot afford to pay for the DPF to be fixed every few weeks. Option 2 - drive the car constantly in 3/4th gear in order to keep the DPF happy or option 3 - which is apparently illegal.
I have real sympathy for my wife, for something my wife has been looking forward to for so long to turn into such a nightmare and is honestly beginning to affect her health. I see no alternative but to seek legal advice and possibly approach the media.
If anyone has got any constructive advice my wife and I would be very grateful.