Took delivery of my JLR approved used E-Pace P300 on 30th January this year.
As agreed, the car was collected by Stratstone Jaguar Mayfair on Monday 18th February and returned on Friday 22nd February; in fairness I had the loan of an XF during this period. Two issues were to be sorted, refurbish the wheels, minor scratches on an ex Jaguar Management car, and upgrade the Infotainment software to resolve lack of Bluetooth connectivity and voice instructions on the satnav. I received a call in the middle of the week from the service manager at Stratstone to say the Phase 4 release of the software had been "suspended' by JLR. So the car was returned on Friday with refurbished wheels but no software update.
Thanks to the forum, I outlined my issues with software to Dan at the Jaguar Land Rover Customer Experience Centre. Having exchanged private messages Dan sent me a Case No and to date I have received two calls from the JLR Customer Experience team. The first, last Tuesday was received whilst driving the E-Pace, so without Bluetooth connectivity the call went to voicemail! Received another call first thing this morning, very constructive and informative. Seems the Customer Experience team are stuck between a rock and a hard place, the customer and their IT department.
The latest information is that there is still no firm date, although it is expected soon, for the release of the revised version of the software upgrade.
I am summoning up all my reserves of patience and hopefully my expectations that the new software release will solve all the issues are not misplaced.