What is the latest software update.

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JJitalia
Posts: 47
Joined: Wed Jan 30, 2019 10:02 am
Location: Southern Italy

Re: What is the latest software update.

Post by JJitalia » Tue Jun 09, 2020 9:27 am

Good morning all, I have a little problem that I hope you can help me with. I’m on 20A & have noticed an issue with the parking aid. When I select reverse the camera comes on & the 2 parking aid lights flash a couple of times, then the display changes as the attached photo, the sensors seem to be deactivated & offer no assistance when reversing. This has happened for a couple of days now, any ideas please?

72C131E9-A959-4CDF-87AA-320C2C545E51.jpeg


GobblerMan
Posts: 3
Joined: Mon May 11, 2020 2:58 pm

Re: What is the latest software update.

Post by GobblerMan » Tue Jun 09, 2020 5:27 pm

JJitalia wrote:
Tue Jun 09, 2020 9:27 am
Good morning all, I have a little problem that I hope you can help me with. I’m on 20A & have noticed an issue with the parking aid. When I select reverse the camera comes on & the 2 parking aid lights flash a couple of times, then the display changes as the attached photo, the sensors seem to be deactivated & offer no assistance when reversing. This has happened for a couple of days now, any ideas please?72C131E9-A959-4CDF-87AA-320C2C545E51.jpeg
Interesting topic. You might want to put this in it's own thread. This thread is a discussion regarding software version. Your issue may be related, but you are really looking for advice on the issue, which might not be specific to a version. You might get more eyes on the topic in a different thread.

Interestingly, I am on a different software version, and have seen this happen. I wind up hitting some of the buttons, wait until I restart, and then it works again.

Gfplux
Posts: 104
Joined: Thu Sep 20, 2018 2:14 pm
Location: Luxembourg

Re: What is the latest software update.

Post by Gfplux » Tue Jun 09, 2020 6:02 pm

Had my first oil service yesterday. In addition I had two issues. The boot/trunk did not always raise when the rear button pressed. Plus on the morning I was due to take the car in I lost all audio on the radio and via Bluetooth from my phone.

When I picked up the car I was told all fixed and they had updated the software to fix the audio.

OK I am a happy bunny when everything is fixed and the service is free of charge.

HOWEVER
ON 27th May I updated to over the air from 19C to 20A
Their update took me back to 19C

I have not discussed this with them (yet) but perhaps there are bugs in 20A. Frankly if I were to ask I suspect they will fob me off as I have found there is little clarity surrounding Jaguars software.
Luxembourg (retired) P200 S Santorini Black AWD AUTO March 2019

Wattie
Posts: 29
Joined: Mon Nov 18, 2019 11:16 am

Re: What is the latest software update.

Post by Wattie » Tue Jun 09, 2020 11:41 pm

After reading a post on here about ubigi sim I contacted customer services to see I I was eligible to have the sim that updated software. I was sent a sim and and with great anticipation checked to see if it would update... to my disappointment still says 19b up to date! and the lower connectivity update just gives the four colours squares and never connects to say what status. Very disappointed as it looks like my car will to go in for a feature that was to negate visiting the service department!
E Pace P250 Corris Grey

MalcolmD
Posts: 174
Joined: Tue Jun 19, 2018 8:14 pm

Re: What is the latest software update.

Post by MalcolmD » Wed Jun 10, 2020 8:49 am

I also contacted Ubigi and am waiting for a sim card. The only way I moved on from 19B to 19C was when the dealer did it during service, still sounds like problems with 20A.
I also just get the four squares an it never stops until you move away from that page, and shut down!
2018 E-PACE P250 S Firenze Red
2008 XKR Azure Blue

MalcolmD
Posts: 174
Joined: Tue Jun 19, 2018 8:14 pm

Re: What is the latest software update.

Post by MalcolmD » Wed Jun 10, 2020 4:19 pm

Installed my Ubigi 3 month trial SIM card, needed telephone help from Ubigi to sort out settings.
Just looked at renewal plans & it would appear that the cheapest is twice as expensive as “3”, ie £48 for 12gb for 12months. I pay around the same for 24gb lasting 24 months!
2018 E-PACE P250 S Firenze Red
2008 XKR Azure Blue

Wattie
Posts: 29
Joined: Mon Nov 18, 2019 11:16 am

Re: What is the latest software update.

Post by Wattie » Fri Jun 12, 2020 4:34 am

MalcolmD wrote:
Wed Jun 10, 2020 8:49 am
I also contacted Ubigi and am waiting for a sim card. The only way I moved on from 19B to 19C was when the dealer did it during service, still sounds like problems with 20A.
I also just get the four squares an it never stops until you move away from that page, and shut down!
When I fitted the sim I could not get a 4g signal it was always searching even in the town centre. Just in case you can not connect to 4g this was the help I received from support.

We advise you to follow this path in order to retrieve the 4G in the vehicle:

Once again go to All settings
Choose Connectivity
Enable the Mobile Data
Choose Mobile networks
Enable please the roaming
Choose Network provider
Deactivate the auto selection then manually type mobiledata in the network field and click on Connect, the 4G/3G symbole will appear very shortly and you can follow the rest of the instructions to set up your account.
E Pace P250 Corris Grey

MalcolmD
Posts: 174
Joined: Tue Jun 19, 2018 8:14 pm

Re: What is the latest software update.

Post by MalcolmD » Fri Jun 12, 2020 1:25 pm

Yes Wattie, that s basically what the agent talked me through on the phone and it now works.
I will be interested to see how the coverage/roaming is, around here there are good 4G areas and sometimes no signal at all with '3'.
2018 E-PACE P250 S Firenze Red
2008 XKR Azure Blue

Duncann32
Posts: 93
Joined: Fri Nov 16, 2018 9:53 pm

Re: What is the latest software update.

Post by Duncann32 » Thu Jul 23, 2020 8:34 pm

Any one got the new software update
S20B 20.27.3-568398
Jaguar e pace

Gfplux
Posts: 104
Joined: Thu Sep 20, 2018 2:14 pm
Location: Luxembourg

Re: What is the latest software update.

Post by Gfplux » Fri Jul 24, 2020 5:15 am

Duncann32 wrote:
Thu Jul 23, 2020 8:34 pm
Any one got the new software update
S20B 20.27.3-568398
As you see above I had 20A and the dealer “updated” me back to 19.

Have you updated to 20B does it work fine. Is it worth updated OTA
Luxembourg (retired) P200 S Santorini Black AWD AUTO March 2019

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